General Enquiries and Styling advice:

If you have any questions about products featured on our site, including styling or fit, please do not hesitate to contact our team of fashion advisors at kingsroad@shopatanna.co.uk  or phone +44 (0) 1328 730325.
For queries regarding your order please send an email to burnham@shopatanna.co.uk or call +44 (0) 1328 730325 Monday to Saturday 10am – 5.00pm.

Ordering

1. Find the products you like, select your size then click on the “Buy Now” button beneath each item.
2. Repeat the process for each item you would like to buy.
3. Once you have finished shopping you can review the items in your shopping bag. You can now choose to return to the sale pages to add more items or remove individual items if you have changed your mind.
4. Once you are happy with your selection proceed to the checkout where you will be asked to select shipping and enter your payment and personal details.

Orders can also be placed by phone Monday to Saturday 10am – 5.30pm at +44 (0) 01328 730325.

Shipping

Destination:

UK Standard delivery £6.00 5-6 working days
UK Express delivery £10.00 3 working days
Europe Standard delivery £15.00 5 to 8 working days
Rest of world - £15.00 standard rate. (Prices may vary. You will be advised of any additional postage costs by email before items are shipped).

Weekends and bank holidays are not classed as working days. Some items may require a higher shipping charge. In this instance we will notify you by email.

All orders require a signature upon receipt.
Orders are processed as quickly as possible. We do endeavour to deliver within the guidelines indicated, however the time scales do not take into account possible delays caused by payment authorisation.

Please note first order requests can only be shipped to the cardholders billing address. Repeat customers can request an alternative delivery address when placing an order.

If you have any questions regarding shipping, please email burnham@shopatanna.co.uk or call +44 (0) 1328 730325.

Payment

We accept Visa, MasterCard, Maestro credit and debit cards and American express.

Payment is only debited once orders are ready to be dispatched. At which point we will email you to inform you that your order is on it way.

Security

All transaction details are encrypted to a secure server host.

In the event of payment refusal we will contact you via phone or email.

Please note we do not accept payment via bank transfers.

Returns

All items, including sale items, can be returned for a full refund for up to 14 days after receipt of the goods. Shipping costs are excluded.

To return goods please fill in the return form enclosed with your order and take your parcel to your nearest post office. Goods are returned to Anna at your own expense and risk. We recommend that you send the returns by recorded delivery proof of postage.

Good should be returned to:

Anna returns department
ANNA
Market Place
Burnham Market
Norfolk
PE31 8HE

You will be notified by email once returned goods have been received by us and refund processed.

If there is no returns form with your order please contact us at burnham@shopatanna.co.uk or call +44 (0) 1328 730325

Please note that items brought as presents can only be refunded to the original cardholder.

Important information:

Returned products must be in new, unused and in unworn condition with all the original packaging and garment tags still attached.
New and unused means that there are no marks on the item, or any wear on the tags. We do not accept any item with any indication that it was used. In such cases the item will be returned to the purchaser.
We are unable to accept returns or exchange on pierced earrings.

Exchanges

If you wish to exchange an item for a different size please return the item to us as above, filling in the relevant section on the returns form. We will ship your alternative size once we have received your returned merchandise. If the alternative size is unavailable we will inform you and credit your card.
We do not exchange items for alternative styles. If you would like to try something different we suggest you return the item for a refund and reorder the new item separately.

Faulty items or late returns

For all faulty items or returns past the 14 return period please contact us on burnham@shopatanna.co.uk or call +44 (0) 1328 730325. Monday to Saturday 10am – 5.30pm for return advice.